Stage 05Come back again
Review requests & reputationAsk every customer. Fairly. Every time.
Happy customers rarely think to leave a review on their own. A short, polite request after the job — with a direct link — makes it easy. We ask every customer the same way.
The problem
Great work, quiet profile.
Many good businesses have far fewer reviews than their work deserves, simply because nobody asked at the right moment.
How it works
4 steps, set up once, working every day.
The job is marked done
You or your team mark the job complete.
A friendly request goes out
A short text or email thanks the customer and asks for honest feedback, with a direct link.
One gentle reminder
If there is no response, a single polite reminder. No pressure.
You reply to reviews
We help you answer reviews — good and bad — in a calm, professional voice.
What we set up
The pieces, one by one.
- Review request messages in your voice
- Direct review link
- A respectful reminder
- Guidance for replying to reviews
Exactly what your setup includes is agreed on the call, based on what your business needs.
Where it fits
Stronger when it’s connected.
- 01Get found
- 02Catch the enquiry
- 03Reply fast
- 04Book & get paid
- 05Come back again (this service)
Works well with
- Google Business Profile optimizationA complete, accurate profile so local searchers see the right details and can contact you.
- Past-customer follow-upThoughtful check-ins that remind past customers you are here when they need you.
- CRM & lead trackingOne place to see every lead, where it came from, and what happens next.
Questions
About review requests & reputation
What if someone leaves a bad review?
It happens to every business. A calm, helpful public reply often matters as much as the review. We help you write it.
Can we only ask happy customers?
No — and we recommend against it. Selectively asking (often called review gating) breaks platform rules and can mislead future customers.
When is the review request sent?
Soon after the job is done, while the visit is fresh. We agree the timing with you, and every customer is asked the same way.
Can we offer a discount for reviews?
No. Offering rewards for reviews breaks Google’s rules and can mislead future customers. We keep requests honest and simple.
Which review sites do you use?
Usually your Google Business Profile, since that is where most local customers look. We can point customers to another site if it matters more in your trade.
Want to see how this would work for you?
On the call we look at how leads reach your business today and whether this piece would actually help. No pressure, and pricing is shared openly.