Stage 02Catch the enquiry
Website chatSome customers just want to ask one quick question.
“Do you work in my town?” “Do you fix this brand?” A chat box lets visitors ask without filling out a full form. The conversation can carry on by text, so they do not have to stay on your site.
The problem
A small question can block a big job.
If a visitor cannot find a quick answer, they often leave. A chat option catches people who are not ready to call yet.
How it works
4 steps, set up once, working every day.
A visitor asks a question
In a small chat box on your site.
They leave a name and number
So the conversation can continue by text.
You reply from one inbox
Chats land next to your texts and emails.
The chat becomes a lead
Saved with the customer, ready for follow-up.
What we set up
The pieces, one by one.
- Chat widget styled to match your site
- Questions that collect contact details
- Chats routed to your shared inbox
- Instant confirmation text
Exactly what your setup includes is agreed on the call, based on what your business needs.
Where it fits
Stronger when it’s connected.
- 01Get found
- 02Catch the enquiry (this service)
- 03Reply fast
- 04Book & get paid
- 05Come back again
Works well with
- Lead capture & quote formsShort, friendly forms that collect the details you need to quote — and nothing extra.
- Missed-call text-backWhen you cannot pick up, the caller gets a friendly text so the conversation keeps going.
- CRM & lead trackingOne place to see every lead, where it came from, and what happens next.
Questions
About website chat
Do I need to watch chat all day?
No. Visitors leave their number, and the conversation continues by text when you reply.
Is this a chatbot?
It is a contact tool. We set clear expectations so customers know when to expect a reply.
What happens if someone chats after hours?
They can leave their question and number. They get a confirmation, and you reply when you are back.
Will chat slow down my website?
We keep the chat small and test that pages still load quickly on phones.
Can my team answer chats?
Yes. Chats go to a shared inbox, so whoever is free can reply.
Want to see how this would work for you?
On the call we look at how leads reach your business today and whether this piece would actually help. No pressure, and pricing is shared openly.